It's our goal to offer you optimal customer service.
Questions, comments or concerns?
info@thebeautypalette.com
 
CONTACT INFORMATION
You may contact us via email: info@thebeautypalette.com or
by phone at 310-424-7594 (between 9:00am and 5:00pm PST). Our AIM/AOL screen name: thebeautypalette.
Address:
13547 Ventura Blvd. #614
Sherman Oaks, CA 91423
SPECIAL OFFERS
Free Shipping is offered for all orders with $75 minimum, via UPS Ground. Use coupon code "freeship" when checking out.
Free Samples are included by request with any order.
As always, advice is free, just enter our "ask the expert" page and submit a question, if it already hasn't been answered.
ORDERING INFORMATION
All orders are placed via this web site. If there are any problems or questions you may email us or call us. Email is the preferred method of contact, most emails and messages will be answered within 24 hours. You can call us at 310-424-7594 during our normal business hours (between 9:00am and 5:00pm PST).
PAYMENT OPTIONS
We accept Visa, MasterCard, American Express, Discover and PayPal.
SALES TAX
Sales tax will be charged only to orders shipping to a California address. Orders shipping to an address
within any other U.S. state will not be charged sales tax.
SHIPPING
Orders can take up to 3 Business days for processing. Free Shipping via UPS Ground with $75 minimum order. Use coupon code "freeship" when checking out.
We only ship within the US. We are unable to ship to APO/FPO boxes or addresses. In order to prevent delays and extra charges, please ensure
that the address provided is complete and accurate.
RETURNS & EXCHANGES
In order to process returns, we must be notified via email at info@thebeautypalette.com so that we may give you further instructions in order to process your return. Do not mail your product back without first receiving return instructions from us.
We are happy to give full refunds according to the following guidelines:
- Orders must be cancelled within the first 24 hours of order placement.
- For hygienic reasons, refunds/returns are only accepted on unused and factory sealed products.
- Return product shipping is the responsibility of the customer.
Defects must be taken up with the manufacturer of the product. Please contact us and we will forward the correct contact information to you.
SECURITY
Our site is hosted by Yahoo!, which uses SSL (Secure Socket Layer) encryption when transmitting
certain kinds of information, such as financial services information or payment information. An
icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions
that involve credit cards and other forms of payment. Any time Yahoo! asks you for a credit card
number on Yahoo! for payment or for verification purposes, it will be SSL encrypted. The information
you provide will be stored securely on our servers. Once you choose to store or enter your credit
card number on Yahoo!, it will not be displayed back to you in its entirety when you retrieve or
edit it in the future. Instead of the entire number, you will only see asterisks and either the
first four digits or the last four digits of your number.
PRIVACY POLICY
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web site to provide you with a superior shopping experience and to communicate with you about products, services, and promotions.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
|
|
